ABOUT MY ACCOUNT
Creating an account has never been easier. Simply go to “My Account” at the bottom of any page and fill in with the following information:
- First & Last Name
After doing so, you will have full access to all your order details along with having the ease of checking out more efficiently on all future purchases!
NEWSLETTER SIGN UP
Make sure to sign up for our newsletter to stay up to date with all of our new products and promotions!
PLACING AN ORDER
- Browse through our premium selection of comforters, pillows, and mattress pads
- You can do so through the search bar or through our easily navigable category tabs
- When selecting the perfect item
- Make sure you choose the right size as we do offer a wide selection of choices per product
- Add your item(s) and the desired quantities to your cart
- Fill out all your personal information
- Choose the desired shipping method
- Enter payment information
- Make your billing address is correct
- Any applicable promotional codes should be applied now
- Verify one more time all your all information is correct
- Submit your order!
PAYMENTS TYPES ACCEPTED
- Major Credit and Debit Cards – Master Card, Visa, American Express, and Discover
- Apple Pay
You will get an email notification that your order(s) are being processed and then a follow up one once your order is shipped and on its way.
Any products purchased with a pricing error will be honored at our discretion.
All promotional codes will come with a time frame that it is valid to use; any time outside of that time frame, the promotional code is void. Promotional codes cannot be duplicated, sold, or used in anyway other than its original purpose. Shipping costs and taxes do not apply to promotional codes with minimum purchase requirements. Any returns with a promotional code applied will have the same value deducted from the return credit. Promotional codes cannot be redeemed for cash and are subject to cancelation at any time Puredown sees fit.
If a package is returned to us because it is non-deliverable and the customer is found to be at fault, the purchase will automatically be refunded and a 15% restocking fee could be assessed to the total purchase amount.
- What currency are the prices I see on the site?
All prices are in USD.
- I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-3 day production time for your order to ship out, average shipping time is 7 days.
Tracking numbers will be updated 1 day after your order has been shipped.
- Can I change the delivery address?
We can change the delivery address as long as your order has not been shipped. To request a change, please contact us at +1 202-990-6052
- Can I cancel my order?
We offer a 100% money back guarantee, if you receive the wrong or defective product. We give you 30 days to send it back to us for a full refund. Please include all a name and order number on the returned parcels.
- What if I do not receive an order confirmation via email?
You should receive a copy of your online order confirmation via email within an hour of placing your order. You will also receive an email with your order details within 24 hours of placing your order. However, if you do not receive this message, please notify us via email at firstname.lastname@example.org or Call us at +1 202-990-6052
to ensure that your order was received and is being processed.
- Can I apply more than one coupon to my order?
We accept only one coupon code per order. Please refer to the specific promotion's disclaimer to review the full list of exclusions and terms for that offer; however, unless otherwise indicated, offers cannot be combined.
- I have entered an incorrect address. What do I do now?
If you have misspelled or autofilled an incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong, kindly notify us via email at email@example.com or Call us at +1 202-990-6052
. If the given address is wrong we can change the address to the correct one within 24 hours.
- What is Your Business Address ?
99 Wall Street #268
New York, NY 10005
- How long does shipping take?
We offer free worldwide shipping within 7 days.
- I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to firstname.lastname@example.org or Call us at +1 202-990-6052 and we will be happy to assist you in any way we can. We do receive a large number of emails. If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.